Piedmont eBikes


(336) 890-6677

Shipping & Returns

Shipping & Returns

We are able to ship it anywhere in the contiguous United States, meaning to all the lower 48 states. We use BikeFlights and UPS for shipping and rates are determined at check-out unless a promotion indicates otherwise.

If there’s a problem with a product that you purchased from us, please bring it back to us. We will refund the original purchase amount within 10 days of your purchase for items returned in new condition or if  defective. Merchandise returned that appears used may be subject to a 20% restocking fee. 

You may also ship an item back to us if it is defective or not to your satisfaction. Ship returns via Ground UPS or insured US Mail (we do not accept CODs). We will refund shipping costs on damaged or incorrect merchandise. Merchandise returned that appears used will be subject to a restocking fee. 

Labor fees, such as custom wheel builds or other services, are non-refundable.

  • Time: You have 10 days from purchase to request a store credit.
  • Method of Refund: Refund will be applied towards a store credit.
  • Product Condition: Product must be new or like new condition (less than 5 miles) unless deemed defective in order to return.
  • Refund Contact Info: Contact us in-store, over the phone or by email for a refund. You can find store hours, address, email and phone number on our store details page.
  • Charges: Customer is responsible for any shipping costs related to the return.
  • Special-order bikes are non-returnable or exchangeable.
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